http://brandcandid.disqus.com/Random thought particles from a real estate sales manager in The Woodlands, TexasenFri, 21 Nov 2008 15:25:28 -0000http://www.brandcandid.com/2008/11/19/if-you-have-excuse-tourette-syndrome-begone-or-please-shut-up/#comment-3939199Well said Ken. A negative mentality is oh so detrimental. In fact, many of these quotes reinforce what writers of the service industry long-regarded as their 10 Commandments. To approach a problem with a negative mentality is simply a long road to failure. It is interesting how one shining star can reverse the trend of an entire company. All that it takes is a little positive thinking and a whole lot of positive applause - what used to be known as a Pollyanna personality.Mark StorolisFri, 21 Nov 2008 15:25:28 -0000